INDUSTRY EXPERIENCE

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The retail economy is shifting. Assess, manage, and expand your brand equity to improve your customer experience - online and in-store.

How do you optimize your business when balancing your eCommerce platform with your brick and mortar locations?

Today, more than ever, retailers face intense pressure from online competitors. To stay ahead, you need to optimize your in-store experience while maintaining your offering where your consumers live - online. The brick and mortar model retail organizations are built on is evolving. We help our retail clients strategically manage their business process, improve the shopping experience, streamline 'buy online - pickup in-store or curbside pickup' workflows, assess store layouts, and analyze category performance.

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Start the conversation and strike a balance across your channels to create a competitive edge.

Common

Retail

Research Studies

Advertising / Messaging testing

Brand Equity/Healthtracking

Brand importance

Product Line optimization

Visual merchandising

Employee satisfaction

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Find out how our methodologies and systems can solve your challenges and meet the demands of your consumers.

Pricing research

Loyalty program evaluation

Store traffic tracking

Customer experience

Customer satisfaction

Voice of the Customer

Recognizing an opportunity in pet behavior products, this manufacturer decided to pursue a path to move from its current private label strategy to having a branded pet behavior product line. The challenge — the client needed to deepen their understanding of “pet parent” consumers and their buying behavior.

CASE STUDY

UNDERSTANDING MINDSTATES TO HELP CREATE A BRAND AND COMMUNICATION STRATEGY

How can a consistent marketing story be developed that tightly aligns with the goals and non-conscious motivations of pet parents?

This national retailer’s merchandising team wanted its managers to design their product bays based on a data-grounded understanding of the customer shopping process. The challenge — the company has hundreds of in-store product bays, making ‘fast, cheap and repeatable’ critical elements of any research solution.

CASE STUDY

QUICK TURN SHOPPER JOURNEYS LEAD TO DATA-DRIVEN DESIGN SOLUTIONS

Which product bay design improvements will result in increases in purchase behavior and improved satisfaction with the shopping experience?

For one CPG company, a package redesign, aimed at attracting a younger consumer to the franchise, resulted in a sharp sales decline among their existing customer base. The challenge — how to effectively leverage their packaging to attract new customers without alienating current users.

CASE STUDY

THE RIGHT SIDE OF A PACKAGING MOVE

Choose a package design that successfully positions its product in a clear and compelling manner across consumer target groups.

Academy sports + outdoors company logo
the home depot company logo